There is a page on your website which highlights all accessible facilities and resources, as well as indicating what is not currently in place. Other inclusive features such as prayer rooms and gender-neutral toilets are clearly communicated both online and onsite. You work with relevant community partners to highlight resources and programming that may be of interest, and this information is shared via their networks. Communication and information from your organisation is available in a number of different formats (e.g. large print, sign language, braille, Easy Read, translated into different languages, etc.). Your organisation has communication guidelines, which highlight best practice for accessibility. All staff utilise these in all internal and external communications. You use inclusive language across all your communications. This is guided by local community groups and is updated and adapted based on their feedback (see the Words Matter publication). Your content and communications are representative of diverse audiences.

Your programme regularly includes activities designed for people with specific access requirements. The content of your programme takes different perspectives and experiences into consideration and you work with people representing these during development. Your existing exhibits meet accessibility guidelines and these are taken into account in the design of new exhibits.

The design of your building and facilities follows proven accessibility guidelines. This includes staff facilities as well as public spaces. You work in consultation with community groups to design and user-test the accessibility of your building and exhibitions You work to remove emotional (‘not for me’/elitist), economic (entrance fee, exit through gift shop, donation boxes) and practical (opening hours, public transport access) barriers to access. There are staff that the public can approach throughout their experience for support or further information. You welcome feedback from staff and visitors on ways to improve the inclusivity and accessibility of your spaces.